A technician is setting up a scan-to-SMB function on a multifunction printer. Which of the following connection types should the technician configure?
A technician recently updated the firmware on a dual-BIOS motherboard. Following the update, the system has been stuck in a boot loop and cannot start an OS from any internal or external device. The technician cannot access the UEFI menu either. Which of the following should the technician do next?
The output from a dot matrix printer has become lighter over time. Which of the following should a technician do to fix the issue?
Which of the following would prevent a virtual machine from communicating with any endpoints on a network or the internet?
Users working with large files back up the files to external hard drives. One user's files take longer to back up than other users' files. The user has tried backing up the files to other users' drives with the same results. Which of the following steps should the technician take first to correct this issue?
Which of the following printing initiatives would be best to accomplish environmentally friendly objectives?
Which of the following cloud models exclusively utilizes a local data center?
Which of the following best characterizes the use of a virtual machine as a sandbox?
A user connects their laptop to a projector in a conference room. Once connected, the userreports the screen is smaller at the bottom than at the top. The user tries restarting the laptop and then disconnecting and reconnecting the cable to the projector. Which of the following should a technician do to resolve the issue?
Which of the following is related to the creation of a secured communication channel between workstations in different locations and is supported by credentials for authentication?
Which of the following tools would a technician use to connect wires to an RJ45 connector?
A user reports that their desktop PC does not turn on. Which of the following components would most likely cause the issue?
Which of the following involves installing an application on a server so several users can run the application concurrently without the need for local installation?
Which of the following networking devices will most likely need to be installed in between the ISP running DOCSIS and the LAN in a SOHO environment?
A user reports slow internet browsing. The technician finds high CPU and memory usage, and pop-ups occur every minute. Which of the following should the technician do next?
A technician is troubleshooting a connectivity issue on a network computer. The technician runs ipconfig in a command prompt and receives the following IP address:169.254.0.6. Which of the following is most likely the type of IP address being assigned?
A technician wants to monitor network statistics for devices communicating with one another on the local subnet Which of the following devices should the technician install.
A user reported performance issues on a computer after a recent OS update A technician is confident that rolling back the system will resolve the issue. Which of the following steps should the technician take next?
Which of the following can a user utilize to share their mobile phone connection with their laptop?
A computer is experiencing random shutdowns. A technician notices that the fans on the computer work but are noisy. The CPU temperature is about 122°F (50°C) when the computer is started but rises to 208°F (98°C) when applications are opened. Which of the following would most likely fix this issue?
A technician receives a tablet that looks like it has a bulge inside. The bulge is pushing the screen away from the backplate. The tablet still turns on when it is plugged in, but the screen looks damaged and turns off when unplugged. Which of the following is the most likely cause of this issue?
The display in a conference room has a ghost image that does not match the presentation Which of the following would test resolve the issue?
Which of the following types of connectors does an IDE hard drive use for power?
Which of the following could a user employ to maximize module bandwidth when selecting memory for a high-end gaming computer?
A systems administrator deploys BitLocker to all devices. However, one of the desktop PCs is not able to encrypt the boot drive. Which of the following should the administrator check?
After a technician installs a new motherboard, the computer will not start and fails POST. The technician verifies the power supply is functioning as expected, and the CPU is installed correctly. Which of the following steps should the technician complete next?
A customer reports that the output from their thermal receipt printer has vertical white lines. Which of the following would most likely resolve this issue?
Which of the following is the ability to automatically increase and decrease instances based on demand?
A computer displays an error message indicating there is insufficient storage when installing applications. The user reports slow application load times. Which of the following replacement components would best resolve this issue?
A customer reports that a text-only document prints with unrecognizable characters. The print preview correctly displays the document. Which of the following is the most likely cause of the issue?
Users are complaining that the audio from a presenter is choppy and unintelligible Which of the following is causing the issue?
A salesperson is unable to reach the internet from a home office PC A support technician wants to verify the router is receiving a valid public IP address Which of the Wowing is a valid public IP address in this scenario?
A technician is setting up a new SOHO wireless router. According to security best practices, which of the following should the technician do first?
A company migrates a local application to an internal cloud platform. Which of the following best describes this cloud platform?
A third-party contractor recently installed a new switch, router, and cabling for a small
corporate office. After the installation, users started experiencing issues connecting to
resources over the network.
INSTRUCTIONS
Click on each PC and server to review outputs. From the remediation section on
the right, select an issue and solution for each device.
Which of the following has the best penetration through physical objects, such as walls?
An IT specialist sets up a new computer for a user who requires a high-end video card and the fastest hard drive possible. Which of the following connectors should the specialist verify are available on the motherboard? (Select two).
Which of the following types of RAM would most likely be used in a server?
A technician is diagnosing several device issues reported by employees.
INSTRUCTIONS
Click on each device to review the issue. Then select the appropriate issue and solution
from the drop-down menu. Each option may be used more than once.
A user's phone does not respond to touch. A technician inspects the phone but does not see any evidence of physical damage. The technician restarts the device, which does not fix the issue. Which of the following components should the technician examine next?
A technician receives several complaints from the same office about VoIP calls sounding broken up, being difficult to hear, and having lagging audio. The technician arrives on-site and runs an internet speed test on several wired and wireless computers. Internet speed seems normal throughout the office. Which of the following should the technician do to fix the call issues?
A network printer does not release a user's final print job from the queue, but the user's other print jobs successfully printed a few moments before. Other users can print without issues. Which of the following should the user check first to solve the issue?
A technician needs to update a web server's IPv4 address in a DNS server. Which of the following records should the technician update?
A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.
A technician upgrades a PC with two DIMMs, for a total of 32GB. After installing the two DIMMs, the user notices the OS is reporting only 16GB. Which of the following tasks should the technician perform to resolve the issue in the most rapid, cost-effective way possible?
Which of the following statements best summarize managed vs unmanaged switches? (Select two).
Which of the following should a company use to implement automatic time synchronization?
A user connects a company-issued laptop to a 4K TV but can only get 1080p resolution on the TV. The technician confirms that the laptop is capable of producing a 4K output. Which of the following is the most likely cause of the issue?
A technician needs to prepare a conference room for a meeting. The technician connects the laptop to the LCD projector and audio system, and then verifies the connectivity of each device. The meeting begins, but the visual presentation suddenly cuts off 30 minutes later. The audio continues to play without interruption. The technician brings in a backup laptop and connects it to the projector. The meeting continues without issue for 15 minutes until the presentation suddenly cuts off again. Which of the following should the technician do to resolve this issue?
A major retailer is moving its online shopping website to the cloud and wants to expand its server resources as needed during busier shopping days. Which of the following should the retailer consider?
A multifunction printer in a small office recently had issues with scan-to-email functionality. The manufacturer has an update ready to fix the printer issues. Which of the following would a technician most likely deploy to remediate the issue?
A network operations analyst receives an automated alert regarding a server with an array. The analyst walks over to the server and sees a blinking orange light at the hard disk bay. The server is configured for RAID 1. Which of the following should the analyst do to resolve this issue?
A company is testing the latest model of a laptop. After turning on the laptop, there is a noticeable burning smell. Which of the following steps should a technician take to troubleshoot the laptop issue? (Select two).
An employee's screen keeps flashing. Sometimes the picture goes out and comes back. The employee checks the power cord and confirms the device is plugged in fully. Which of the following should a technician check for first?
Laura, a customer, has instructed you to configure her home office wireless access point.
She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.
Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.
She requests that the default settings be changed to the following.
Wireless Name: HomeWiFi
Shared Key: CompTIA
Router Password: Secure$1
Finally, Laura wants to ensure that only her laptop and Smartphone can connect to the network.
Laptop: IP Address 192.168.1.100
Hardware Address: 00:0A:BF:03:C4:54
Smartphone: IP Address 192.168.1.101
Hardware Address: 09:2C:D0:22:3F:11
INSTRUCTIONS
Configure Laura’s wireless network using the network adapter window.
If at any time you would like to bring back the initial state of the situation, please click the Reset All button.
Which of the following can carry data and electricity to network devices? (Select two).
A user reports that the print quality of their desk printer is poor. A technician replaces the ink cartridge, but this does not resolve the issue. Which of the following should the technician do next?
A technician needs to figure out why a laser printer is intermittently not feeding paper to print. The technician verifies the issue by running several copy-and-print tests. Which of the following should the technician do next?
A user reports poor performance on the application server.
INSTRUCTIONS
Click on Server 1 and Server 2 and review the information presented in each chart to
determine which drives need to be replaced.
Select the appropriate replacement drive that should be used, for the least performance degradation to the server.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
A technician is setting up a workstation. Which of the following settings should the technician configure to ensure that users can connect to the network? (Select three).
A company provides cell phones to employees who travel internationally. An employee brings their phone to the help desk so the necessary equipment can be installed. However, the technician cannot install any new hardware on the phone. Which of the following will the technician require so the phone can connect to a different provider?
A customer recently lost data due to several unexpected shutdowns. Data integrity is important to the customer. Which of the following features should the technician choose to prevent data loss?
A technician installs an upgraded wireless access point. The technician then notices the activity light comes on briefly and turns off. The access point continues to exhibit this behavior repeatedly and does not come online. Which of the following is the most likely cause of this issue?