Exin VERISMF VeriSM Foundation Exam Practice Test

VeriSM™ differentiates IT from other service management practices.

VeriSM™ focuses on the corporate IT aspects in the organization.

VeriSM™ is a logical evolution to older IT service management practices.

VeriSM™ takes all organizational capabilities into account.

Implement one-on-one meetings between team members

Provide team-building activities for each team

Reward teams who achieve their goals ahead of target

Share information on the organization’s strategies

A junior observing a senior by doing job-shadowing and learning on-the-job

Creating a tribal system where team members are overshadowed by others

Implementing systems or solutions without explicit organizational approval

IT service provisioning being so good that consumers are unaware of IT

Empowering the employees to make decisions on their own

Measuring the service culture in order to identify improvement ideas

Showing the consumer that they are valued by actions ratherthantelling them

Training employees and managers in good service behavior

Adjourning

Forming

Performing

Setting-up

Inventory

Overdelivering

Overprocessing

Overproduction