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ServiceNow CIS-SM Certified Implementation Specialist - Service Mapping Exam Practice Test

Demo: 31 questions
Total 106 questions
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Certified Implementation Specialist - Service Mapping Questions and Answers

Question 1

When using a Delimited Text Parsing Strategy, what delimiter and position will parse 2014 from the string?

2014/02/07-17:49:36

Options:

A.

Delimiter of space and position 1

B.

Delimiter of / and position 0

C.

Delimiter of / and position of 1

D.

Delimiter of 2014 and position 1

Question 2

Which one of the following Regular Expressions could be used to parse "San Diego" from the string "Location San Diego"?

Options:

A.

Location (\W) (\w)

B.

Location (L*)

C.

Location (\w+ \w+)

D.

Location (W)

Question 3

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

Options:

A.

Reduced ongoing service map maintenance effort as a result of automated map updates

B.

Faster service issue resolution and reduced downtime due to better root cause analysis

C.

Improved Software Asset Management capabilities

D.

Reduction in effort to create service maps

E.

Reduction in change related incidents due to improved service visibility during change planning

F.

More accurate alerts from monitoring tools

Question 4

Which one of the following in the CMDB Identification and Reconciliation application allows a CMDB administrator to specify authorized data sources that can update a CMDB table or a set of table attributes?

Options:

A.

Reclassification Tasks

B.

Identification Rules

C.

Datasource Precedence Rules

D.

Reconciliation Rules

Question 5

Cloud Dimensions has data centers, services, and servers represented in the image.

Assuming each data center contains minimum one subnet, which one of the following is the best number of MID Servers Tur Cloud Dimensions to start with?

Options:

A.

1 (one for all data centers)

B.

4 (one for each data center)

C.

5 (one for each service)

D.

46 (one for each server)

Question 6

During ServiceNow Discovery, which one of the following protocols is used to extract data from printers?

Options:

A.

WMI

B.

PowerShell

C.

SSH

D.

SNMP

Question 7

When using Service Mapping Pattern Designer, which one of the following is the result when using the Parse command output operation with the following command?

cat /etc/haproxy/haproxy.cfg

Options:

A.

Search for the file haproxy.cfg

B.

List all files in the haproxy.cfg directory

C.

Display lines with cat in the file haproxy.cfg

D.

Display the contents of the file haproxy.cfg

Question 8

During Service Mapping discovery, which one of the following is used to uniquely identify a configuration item to determine updates or inserts into the CMDB?

Options:

A.

Identification Rules

B.

Reconciliation Rules

C.

Coalesce Values

D.

Reconciliation Keys

Question 9

Which one of the following best represents the breadth of types of Configuration Items (CIs) discovered by

running Service Mapping?

Options:

A.

Hardware, Installed Software, Network Gear

B.

Physical Components, Logical Components, Certificates

C.

Applications, Licenses, IP Addresses

D.

Cloud Services, Applications, CI Relationships

E.

Hardware, Licenses, CI Relationships

Question 10

You have run Service Mapping discovery against a customer service and discovered the CI in the image. The customer indicates that Apache should have an outgoing connection to Tomcat. Which one of the following could be the issue?

Options:

A.

No Connection Section is defined for Apache to Tomcat.

B.

Process is offline for Tomcat.

C.

No Tomcat CI Type is defined.

D.

No Identification Rule is defined for Tomcat.

E.

Credentials are not configured for Tomcat.

Question 11

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?

Options:

A.

Problem Management: Number of Incidents per Known Problem

B.

Incident Management: Mean Time to Resolve

C.

Event Management: Signal to Noise Ratio

D.

Change Management: Number of Major Changes

Question 12

Given the CMDB class structure shown, which types of Configuration Items (CIs) will be included in a report run against the Server [cmdb_ci_server] table?

Options:

A.

CIs defined directly in Server [cmdb_ci_server] table and all parent classes

B.

CIs defined directly in Server [cmdb_ci_server] table and all child classes

C.

CIs defined directly in the Server [cmdb_ci_server] table

Question 13

What are the roles of the Application Service Readiness Dashboard in ML-powered Service Mapping?

Choose 2 answers

Options:

A.

To clearly display the detailed mapping status of all discovered application services

B.

To list prerequisites and their readiness status for application service mapping

C.

To monitor the performance of all active scheduled jobs

D.

To configure Predictive Intelligence plugins and ADME probes

Question 14

Reconciliation Rules for the Application [cmdb_ci_appl] table are configured exactly the same for both ServiceNow and SCCM data sources and the following priorities are configured:

ServiceNow Priority: 100

SCCM Priority: 200

Which of the following is true?

Choose 3 answers:

Options:

A.

Applications discovered by Altiris can be updated by SCCM

B.

Applications discovered by SCCM can be updated by Altiris

C.

Applications discovered by ServiceNow can be updated by SCCM

D.

Applications discovered by Altiris can create application CIs in the CMDB

E.

Applications discovered by SCCM can create application CIs in the CMDB

Question 15

Which feature allows an administrator to efficiently collect multiple CIs against a single host?

Options:

A.

Discovery Schedules

B.

Quick Discovery

C.

Probe

D.

Pattern

Question 16

Which best describes what Identification Rules are?

Options:

A.

Used to track duplicate CIs until resolved

B.

Consists of one or more identifier entries that specify the criterion attributes that uniquely identify a CI

C.

Used by the coalesce field when importing data into ServiceNow using a transform map

D.

Allows the ability to assign a priority to data sources if multiple data sources are authorized to update the same table or table attributes

Question 17

What describes the main feature offered by Service Mapping Plus?

Options:

A.

A suite of quick start tests that can be run to verify Service Mapping still works as expected after upgrades and deployments

B.

A collection of connection rules that are used to automatically add CIs to one or more application services

C.

Enables Kubernetes and cloud components to be added to service maps during tag-based discovery

D.

An enhanced version of mapping based on Machine Learning (Predictive Intelligence)

Question 18

When using the Pattern Designer, a Regular Expression parsing strategy is available from which operation?

Options:

A.

Set variable

B.

Match

C.

Create connection

D.

Parse file

Question 19

In Service Mapping, when discovery is started, what is the execution strategy used to run Identification Sections?

Options:

A.

Identification Sections are executed randomly until one is successful and if more than one section is successful an error will be displayed.

B.

Identification Sections are executed randomly and the data gathered by the successful sections are merged.

C.

Identification Sections are executed one by one in the order they are listed and the last section that is successful will be used.

D.

Identification Sections are executed one by one in the order they are listed until the first successful match which concludes the Identification phase.

Question 20

A defined relationship between two Configuration Items (CIs), such as Runs on, Depends On, or Contains is called a what?

Options:

A.

CI Attribute

B.

Application to Application Relationship

C.

Relationship Type

D.

CI Dependency

Question 21

What is the recommended approach to map a heavily containerized service in a production environment?

Options:

A.

Apply top-down discovery

B.

Leverage tag-based mapping

C.

Use a dynamic CI group

D.

Use manual application services

Question 22

Which of the following commands does Service Mapping run on Linux-based targets that requires elevated privileges (i.e. sudo)?

Options:

A.

dir

B.

type

C.

service

D.

netstat

Question 23

Using Pattern Designer, which one of the following Delimited Text Parsing Strategies could be used to parse CO from the string:

Location, Denver,CO

Options:

A.

Delimiter of Denver and position 2

B.

Delimiter of Location, and position 2

C.

Delimiter of a comma and position 2

D.

Delimiter of a comma and position 3

Question 24

Given the CMDB class structure shown below, if an implementer were to extend the Server [cmdb_ci_server] table, which one of the following best describes the fields that would be inherited by the new table?

Options:

A.

All fields configured for the Server [cmdb_ci_server] table and its child classes would be inherited.

B.

All fields configured for the Server [cmdb_ci_server] table and its parent and child classes would be inherited.

C.

No fields would be inherited from any class.

D.

All fields configured for the Server [cmdb_ci_server] table and its parent classes would be inherited.

Question 25

Which one of the following is the recommended starting point to resolve errors in bulk from the Service Mapping Home page under the Fix tile?

Options:

A.

Resolve errors under the Credentials tile and continue to resolve errors under the tiles to the left

B.

Resolve errors under the Configuration tile and continue to resolve errors under the tiles to the right

C.

Resolve errors under the CMDB tile and continue to resolve errors under the tile above

D.

Resolve errors under the Configuration tile and continue to resolve errors under the tile below

Question 26

Which one of the following Identification Rule (CI Identifier) fields, when selected, determines CMDB update/inserts based on the configuration item's (CI) own attributes, without taking other CIs or relationships into consideration?

Options:

A.

Search on table

B.

Allow fallback to parent's rule

C.

Independent

D.

Application

Question 27

When configuring SNMP credentials, which of the following is true?

Choose 2 answers

Options:

A.

SNMP v1/2/3 is supported

B.

SNMP Read Only account is required

C.

SNMP Read/Write account is required

D.

Only SNMP v1/2 is supported

Question 28

In Service Mapping, which one of the following best describes the process of discovery after an Entry Point is configured?

Options:

A.

For each pattern that supports the Entry Point Type, run identification Sections until one finishes successfully and then run each Connection Section for the pattern.

B.

For each pattern that supports the Entry Point Type, run all the identification Sections that finish successfully and then run each Connection Section for the pattern.

C.

For each pattern that supports the Entry Point Type, run identification Sections until one finishes successfully and then run Connection Sections until one finishes successfully.

D.

For each pattern that supports the Entry Point Type, run all the Identification Sections and run all Connection Sections.

Question 29

When building a Discovery Pattern, which one of the following operations results in a termination of the Identification or Connection Section if a condition is not met?

Options:

A.

Set Parameter Value

B.

Merge Table

C.

Filter Table

D.

Match

Question 30

Which one of the following is the most common risk that can negatively impact a Service Mapping

engagement?

Options:

A.

The customer external firewall does not meet the requirements needed for the Service Mapping MID Server to communicate with their ServiceNow Instance.

B.

MID server resource requirements are beyond capacity of the customer.

C.

Customer security team is not made aware early enough in the engagement of the credential requirements.

D.

Customer is not using Active Directory for credential authentication.

Question 31

From Pattern Designer under the CI Attributes section, next to the name field, the key displayed in this example represents?

Options:

A.

Tabular variable

B.

Coalesce key

C.

Criterion attribute

D.

Custom variable

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Demo: 31 questions
Total 106 questions
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